Account Manager

Join BuildX to shape the future of construction with innovative solutions and a collaborative team.

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Toronto, CA
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Part Time

About the job posting


BuildX is seeking a dedicated and customer-oriented Account Manager to join our growing team. The ideal candidate will have a strong background in account management and a passion for building and maintaining client relationships. As an Account Manager, you will be responsible for ensuring our clients’ satisfaction, driving engagement, and fostering long-term partnerships with contractors and homeowners.

Key Responsibilities:

Client Relationship Management: Develop and maintain strong relationships with clients, serving as their primary point of contact. Understand their needs and objectives to provide tailored support.

Customer Success: Ensure clients are effectively using our platform and services to achieve their goals. Provide training, guidance, and best practices to maximize value.

Issue Resolution: Address and resolve client issues promptly and effectively, escalating when necessary. Ensure a high level of client satisfaction.

Account Growth: Identify opportunities for upselling and cross-selling additional services to existing clients. Proactively suggest enhancements to improve client outcomes.

Performance Monitoring: Track and analyze client performance metrics to identify trends, opportunities, and areas for improvement. Provide regular reports to clients on their account status and performance.

Feedback Loop: Gather client feedback and work with internal teams to drive continuous improvement in our products and services.

Contract Renewals: Manage contract renewals and negotiations, ensuring a seamless renewal process and maintaining client retention.

Collaboration: Collaborate with sales, marketing, and product teams to ensure client needs are met and to support overall business objectives.

Skills and Qualifications:

Experience: Minimum of 2-3 years of experience in account management, customer success, or a related field. Experience in the tech or construction industry is a plus.

Customer-Centric: Strong customer service orientation with a passion for delivering exceptional client experiences.

Communication Skills: Excellent verbal and written communication skills. Ability to convey complex information in a clear and concise manner.

Problem-Solving: Strong problem-solving skills with the ability to think critically and strategically.

Organizational Skills: Exceptional organizational and time management skills, with the ability to manage multiple accounts and priorities simultaneously.

Analytical Skills: Ability to analyze data, draw insights, and make data-driven decisions.

Technical Aptitude: Familiarity with CRM systems (e.g., Salesforce) and proficiency in using digital tools and platforms.

Team Player: Ability to work collaboratively with cross-functional teams and contribute to a positive team environment.

Why Join Us:

At BuildX, you will be part of a passionate and innovative team dedicated to revolutionizing the construction industry. We offer a supportive and dynamic work environment where you can build meaningful relationships with clients and make a significant impact on their success. If you are a proactive, results-driven professional with a commitment to client satisfaction, we invite you to join our mission to empower builders and homeowners alike.

BuildX is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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Take the next step in your career with BuildX. Apply now to join our innovative team!

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